- Delivery to the place specified by the Customer: In case the product is sent to the place chosen by the Customer , the product is delivered to an external partner – carrier and the Customer is informed electronically that the product is ready for shipment. Since after the receipt of the products, the risk passes to the Customer, the latter must check upon receipt of the products he receives, as by signing at receipt he confirms that he received the products of his order correctly. If the Customer does not receive the product after receiving the notice to be sent and despite the relevant notice from the carrier, the COMPANY reserves the right to withdraw from the sale.
- Receipt from the main warehouses: In the first stage of order completion, select “In our warehouses” in the way of receipt. In order to receive your order from our central warehouses, your order must have been paid in full in advance for the commitment of the products and not upon receipt. You will be informed about when your order will be ready for receipt. Since after the receipt of the products, the risk passes to the Customer, the latter must check upon receipt of the products he receives, as by signing at receipt he confirms that he received the products of his order correctly. Receipts of goods from our warehouses are made daily from 9:30 am to 4:30 pm & amp; Saturday 9:30 a.m. to 2:30 p.m.
- Pick up from the agency: In this case, our company undertakes the transfer to the agency and charges you the corresponding amount. Since after the receipt of the products, the risk passes to the Customer, the latter must check upon receipt of the products he receives, as by signing at receipt he confirms that he received the products of his order correctly. If the Customer does not receive the product after receiving the notice to be sent and despite the relevant notice from the carrier, the COMPANY reserves the right to withdraw from the sale.
Shipping Time The time required to start shipping your order is 48 hours (2 business days) if the products are ready to ship. The small volume products (eg electrical items, household items, decorations, paintings, etc.) which are ready to be delivered are sent the next day by courier and you receive them in 1-5 working days. Overweight or bulky products, such as (eg furniture, sleeping mats, heavy-duty umbrellas, etc.), which are ready to be delivered, are sent by transport agencies to your place and you receive them in 4 to 7 working days and at times set by each transport, indicative for Athens 10:00 am to 16:00 pm.
Courier: With ELTA Courier come products that have limited weight and volume. The company ELTA courier undertakes the shipment to the remote areas without additional charge, however it delivers the products to the post office of the area and not to the place of delivery.
For particularly heavy or bulky products, the company sends the products by means of transport.
For purchases outside Greece: it is necessary to have an agreement (in terms of charging and shipping methods) with the company ANGELOPOULOS BROS & amp; SIA OE
It should also be noted that the transport companies in the following prefectures, Grevena, Imathia, Kastoria, Kilkis, Lassithi, Magnesia, Pella, Serres, Trikala and Halkidiki do not have transport agencies for Collection by the agency. Instead, the respective transport company communicates with the customer and they give a point in order for the delivery of the products.
Also, depending on the area code where the delivery is to take place, our system shows you the available shipping methods. The free transfer concerns only the capitals of the prefectures. If your PC is located outside the capital of the prefecture, then our system shows you as an available way of sending and receiving from the transport agency with which we cooperate in your area
Force majeure: THE COMPANY is not responsible for delays in the execution of the order (including delivery) due to cases that can not be attributed to the fault of the COMPANY or due to force majeure and therefore the COMPANY is entitled extension of execution time. Examples include strikes, terrorist acts, war, supplier / transportation / production problems, exchange rate fluctuations, government or legislative acts, and natural disasters. If such incidents last more than two (2) months, the contract of sale can be terminated by any party without compensation. If the Customer deems that he no longer has an interest in the execution of the order, he is entitled to terminate the contract of sale and the COMPANY is obliged to return the price as well as any other amount paid under the contract of sale.
